Resident engagement: Building trust, not just compliance

As mandated by the Building Safety Act 2022, genuine resident engagement is pivotal for building safety—especially in high-rise housing. This panel will explore how to move from token consultation to meaningful two-way dialogue. It will cover:

• Communication methods to increase transparency and responsiveness
• How to encourage engagement with diverse and vulnerable customers, emphasising inclusivity
• Overcoming challenges with access to customers homes, including leaseholders